Configurable tracking frequency

What is configurable tracking frequency and how to adjust the update interval

Currently, Vizion checks for new tracking events from carriers and ports every 12 hours.

For some use cases, customers need to check more often. Now, customers can have the frequency of checking for new data configured to be as frequent as every two hours.

The total available options are as follows:

  • 6 hours
  • 3 hours
  • 2 hours


While checking more frequently than 12 hours may be appealing to you, this does not guarantee that you will see updates with each check.

If the data has not changed, the tracking reference will be marked as receiving a duplicate payload and attempt another update based on the newly configured interval.

Once new tracking data is actually available, it may appear as an update for your reference sooner than the default interval of 12 hours depending on the timing.

Configuring frequency

Please request the frequency you are interested in by contacting support and we can help you begin the process.